I wanted to drop a quick note here. We’ve been directly emailing our hosting customers updates. We plan on updating our homepage today and intend to publish another update here soon.

We’ve been sending daily to our Mai Hosting and Mai Solution customer list and plan on continuing to do so.

I had a conversation today with two senior members of the 365 team. They have advised me that there is quicker movement and forward progress and are hopeful to provide us with a timeline for the restoration of your website(s) this week. Based on 365’s discussions with their cyber forensic partners and their current estimates, they …

365 Data Centers hasn’t published any communications during this weekend until an email just now (11:41PM ET) – they are scheduling a call for tomorrow to share information with us. I was frustrated all day because I just don’t have answers or a timeline yet. Hopefully, that gets resolved tomorrow. Until I have answers and …

I really struggled today (Saturday) as we reached the one-week mark. I know you did too. My range of emotions seems to oscillate quickly; between frustration and anger and focus and compassion. No matter what my current mood — I’m trying to steer towards focus. I’ve spoken with and texted many people today. Here are …

The guidance from 365 late tonight states that they are still working to provide us with a timetable for restoration. They confirmed it was their cloud management systems that were disrupted by this event. I will follow up with them tonight and Saturday morning and will continue my updates to you throughout the weekend.

Thank you for the feedback and email replies. I appreciate your questions as they help me understand how to better communicate what I am trying to share. Thanks, Rebecca, for your comments and feedback. It’s always been helpful. Sometimes my technical background drives tech-speak which becomes confusing. Or I containerize things I want to do …

365 Data Centers identified the root cause of the May 14 cyber incident. They are working with their cyber forensic experts to develop recovery action plans and timetables to align with several restoration options that they are formulating. What we know so far is that our data is safe and that a recovery plan is …

Going through a crisis is really rough. The inability to change a horrible situation can damper anybody’s outlook. This situation is more than horrible. As my friend Nancy says, “it sucks”. One point from last night’s email stands out to me — 365 has reiterated our data is safe and has not been accessed. I …

Thank you to everyone who contacted us today via [email protected] to update your website landing page. We learned the landing page is working to keep visitors engaged and to let the bots know the site is temporarily unavailable. I had the opportunity to speak with so many people today. Thank you for sharing your thoughts, …